Introduction
This Privacy Policy explains how personal data is collected, used, stored, and protected when you interact with Torus Health, including this website, discovery calls, coaching programmes, academy content, newsletters, and related communications.
Torus Health is operated by Gareth Cox. We are committed to handling your information responsibly, transparently, and only for purposes that support your care, education, or enquiry.
Data we collect
Depending on how you interact with us, we may collect:
- Name, email address, phone number, and other contact details
- Payment and billing information when you purchase services or programmes
- Health-related information you voluntarily provide during intake forms, consultations, or coaching
- Booking details and correspondence relating to appointments or enquiries
- Newsletter preferences and marketing communication choices
- Technical data such as IP address, browser type, device information, and website usage data
How we use data
We use personal data to:
- Deliver coaching, consultations, and educational services you request
- Manage bookings, payments, reminders, and service-related communication
- Review intake information and prepare for clinical conversations
- Send newsletters, guidance, and relevant updates where you have opted in
- Improve our website, programmes, and client experience
- Meet legal, regulatory, and record-keeping obligations where applicable
We process health-related information only where necessary to provide our services and with appropriate care. We do not use your personal data for unrelated purposes without a clear lawful basis.
Health & consultation information
Information shared during discovery calls, consultations, intake forms, or ongoing coaching may include sensitive details about your health, lifestyle, and personal circumstances. You choose what to share, and we treat that information confidentially within the scope of our professional relationship.
Please do not submit information through general contact forms that you would prefer to discuss privately in a scheduled consultation unless you are comfortable doing so.
Digital tools & automated systems
Some parts of our website or booking experience may use third-party platforms or automated tools to support scheduling, communication, or educational delivery. Where you interact with automated systems, information you provide may be processed to generate responses, route enquiries, or improve service delivery.
Automated outputs are provided for support and information only. They do not replace personalised clinical assessment, and content processed through such systems is not sold or reused beyond legitimate service improvement unless clearly stated.
Data sharing
We do not sell your personal data.
We may share information with trusted service providers only where necessary, such as:
- Payment processors
- Booking and calendar platforms
- Email, newsletter, and customer communication tools
- Website hosting, analytics, and security providers
These providers are required to handle data securely and only for the purpose of delivering the relevant service on our behalf.
Retention & security
We retain personal data only for as long as needed to provide services, maintain appropriate records, comply with legal obligations, or resolve disputes. Retention periods may vary depending on the type of information and the nature of our relationship with you.
We apply reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure. No online system can be guaranteed completely secure, but we take data protection seriously and review our practices regularly.
Your rights
Depending on applicable law, you may have the right to:
- Request access to the personal data we hold about you
- Ask us to correct inaccurate or incomplete information
- Request deletion of your data where appropriate
- Withdraw consent for marketing communications at any time
- Object to or restrict certain types of processing
- Request a copy of your data in a portable format where applicable
To exercise these rights, contact us using the details below. We will respond within a reasonable timeframe and in line with applicable data protection requirements.
Contact
For privacy-related questions, requests, or concerns, contact:
If you are unhappy with how we handle your data, you also have the right to lodge a complaint with the relevant data protection authority in your country.